Terms & Conditions for Wee Joys Japanese Language (Adults)
Welcome to Wee Joys Japanese Language! These terms outline our agreement for your participation in our Adult Japanese Club (Japanese Book Club, Japanese Chat Club, Japanese Co-Studying Club), Tailored Lessons, and Online Coaching.
1. Agreement Basics
1.1 About Us: We are Wee Joys Japanese Language, providing Japanese language sessions.
1.2 Your Agreement: This agreement is between you and Wee Joys Japanese Language. By booking, you confirm you are the one attending and agree to these terms.
2. Booking & Your Information
2.1 Health & Needs: Please notify us when booking of any health issues, allergies, or learning needs. We do not provide medical supervision, and sessions may not be suitable for all.
2.2 Accuracy of Information: By requesting a booking, you confirm you are attending and agree to these terms.
3. Session Provision
3.1 Term Bookings: If you've booked a course of sessions for a full teaching term, these sessions will run until that term ends. Each half-term or full term is a separate agreement for the provision of sessions.
3.2 Events Beyond Our Control: If external events (e.g., severe weather, instructor illness, internet outage) prevent a session, we'll notify you promptly and aim to offer an alternative.
3.3 Our Missed Sessions: If we cannot provide a session, we'll offer an alternative to keep your learning uninterrupted.
3.4 Online Sessions (e.g., COVID-19): If in-person sessions are unavailable (e.g., due to a pandemic), we will switch to online classes (Zoom or similar) at the scheduled time.
3.5 Your Missed Sessions: Notify us more than 24 hours before a session if you will miss it; we'll offer an alternative. No refunds for cancellations within 24 hours.
4. Conduct & Consent
4.1 Behaviour: We expect respectful conduct. If your behaviour is disruptive, affects others' safety/learning (e.g., not contributing positively, harassing/bullying, appearing inebriated or under the influence of drugs), we may end the agreement.
4.2 Photo/Video Consent: We may use photos/videos during sessions for sharing, marketing, or training. We always seek your specific consent when you register. Please inform us if you do not wish to be photographed/videoed.
5. Ending Your Agreement
5.1 Your Right to Change Your Mind (Consumer Contracts Regs 2013): For distance bookings (not in-person), you have a 14-day legal right to change your mind and get a refund from booking confirmation. If you cancel within this "cooling-off" period after sessions have started, you must pay for services received until cancellation.
5.2 Ending Agreement (No Fault): If we are not at fault and you don't have a right to change your mind, you can still end the agreement before completion. However, we may (at our discretion) charge a cancellation fee equal to the full cost, unless we can replace your spot with another paying adult.
6. How to End Your Agreement
6.1 Contact Us: To end your agreement, contact us with your reasons, including if exercising your right to change your mind (5.1).
6.2 Refunds for Changing Mind: If you change your mind during the cooling-off period, we'll refund for any paid sessions you did not attend.
6.3 Refund Process: Refunds are processed quickly. If paid online via our website, refunds will be issued through that system. For other payments, refunds are via bank transfer. If exercising your right to change your mind, your refund will be made within 14 days of your notification.
7. Our Rights to End Agreement
7.1 If You Breach It: We may end the agreement if:
- Payment is overdue by 7 days after our reminder.
- Your disruptive behaviour (as per 4.1) affects sessions or other participants, and issues cannot be resolved.
7.2 Your Liability for Breach: If we end the agreement due to 7.1, you remain liable for charges for the Term remainder, and no refund for remaining sessions if we can't fill the vacancy.
7.3 Stopping Services Permanently: We may stop providing sessions permanently. We will give at least one month's notice and refund any advance payments for unprovided services.
8. Problem Resolution
8.1 Your Legal Rights Summary: We must provide services conforming to this agreement. Your legal rights are unaffected. For details, visit Citizens Advice (www.adviceguide.org.uk or 03454 04 05 06). Under Consumer Rights Act 2015 for services:
- You can request service be repeated/fixed if not done with reasonable care/skill, or get money back if we can't fix it.
- If no price agreed, payment must be reasonable.
- If no time agreed, service must be within reasonable time.
9. Price & Payment
9.1 Payment Method & Deadline: We accept online card payments only. All sessions must be paid in advance, due at least 2 days before your session date. Contact us promptly if you believe an invoice is incorrect.
10. Our Liability for Loss/Damage
10.1 Foreseeable Loss/Damage: We are responsible for foreseeable loss/damage caused by our breach or lack of reasonable care/skill. We are not responsible for unforeseeable loss/damage. Loss/damage is foreseeable if obvious, or known to both parties when the agreement was made (e.g., discussed during booking).
10.2 Unlawful Exclusion: We do not exclude or limit our liability where unlawful (e.g., for death/personal injury due to our negligence; fraud; breach of legal rights).
10.3 Our Insurance: We hold public liability insurance for ÂŁ5,000,000.
11. Your Personal Information Use
11.1 How We Use Information: We use your personal information only to provide services/materials, process payments, or advertise. We will not share it with third parties without your consent or legal requirement. See our Privacy Policy for more details.
12. Other Important Terms
12.1 Transferring Agreement: We may transfer our rights/obligations to another organisation. You may only transfer yours with our written agreement.
12.2 Third Party Rights: This agreement is between you and us. No other person has rights to enforce its terms.
12.3 Severability: If any part of these terms is unlawful, the remaining parts remain valid.
12.4 No Waiver: Delays in enforcing this agreement do not prevent later enforcement.
12.5 Governing Law: These terms are governed by Scottish law and the jurisdiction of Scottish courts. If you live in England or Northern Ireland, you can bring proceedings in Scottish, English, or Northern Irish courts as applicable.