Terms & Conditions for Wee Joys Japanese Language (Kids & Teens)
Welcome to Wee Joys Japanese Language! These terms outline our agreement for your child's participation in our Kids' Japanese Club and Holiday Camps, ensuring a safe and enriching experience.
1. Agreement Basics
1.1 About Us: We are Wee Joys Japanese Language, providing Japanese lessons and holiday camps for children.
1.2 Your Agreement: This agreement is between you (the parent/legal guardian) and Wee Joys Japanese Language. By booking, you confirm you are the parent/guardian and agree to these terms on your child's behalf. "Your child" refers to the child booked for our services.
2. Booking & Child Information
2.1 Health & Needs: Please inform us of any health issues, allergies (including food), or specific learning needs when booking to ensure your child's safety and suitable learning environment. We do not provide medical supervision.
2.2 Emergency & Medical: You must provide up-to-date emergency contact details. In an emergency, you authorise our staff to seek medical attention for your child if you cannot be reached.
2.3 Accuracy of Information: By booking, you confirm all information about your child is accurate and complete, and you agree to these terms.
3. Session & Camp Provision
3.1 Term Bookings: If you've booked a course of sessions for a full teaching term, these sessions will run until that term ends. Each half-term or full term is a separate agreement for the provision of sessions.
3.2 Events Beyond Our Control: If external events (e.g., severe weather, instructor illness, venue issues, internet outage) prevent a session/camp, we'll notify you promptly and aim to offer an alternative or compensation.
3.3 Our Missed Sessions: If we cannot provide a session/activity, we'll aim to offer an alternative (e.g., catch-up, online option, credit) to keep learning uninterrupted.
3.4 Online Sessions: If in-person sessions are unavailable (e.g., due to a pandemic), we will switch to online classes (Zoom or similar) at the scheduled time.
3.5 Your Child's Missed Sessions: Notify us more than 24 hours before a session if your child will miss it; we may offer an alternative. No refunds for cancellations within 24 hours. For holiday camps, refunds/alternatives for missed days are generally not available once camp starts, but discuss exceptions.
4. Safety & Conduct
4.1 Safeguarding Commitment: We are committed to a safe environment for all children. Our staff working with children undergo Disclosure Scotland PVG Scheme checks.
4.2 Child Behaviour: Children are expected to be respectful. Persistent disruptive behaviour affecting safety or learning may lead to contact with you. In extreme cases, after discussion, we reserve the right to exclude a child from sessions/camps without refund.
4.3 Photo/Video Consent: We may use photos/videos for sharing, marketing, or training. We always seek your specific consent when you register. Please inform us if you do not wish your child to be photographed/videoed.
5. Drop-off & Pick-up (Camps)
5.1 Responsibility: You are responsible for your child's safety before/after session/camp times. Ensure timely arrival and prompt collection.
5.2 Authorised Collection: Children must only be dropped off/collected by a parent or an adult you have explicitly authorised in writing. We will not release a child to an unauthorised person without prior verification. ID may be required.
5.3 Late Collection: Inform us if you will be late. A late fee may apply for significant delays without prior arrangement.
6. Ending Your Agreement
6.1 Your Right to Change Your Mind (Consumer Contracts Regs 2013): For distance bookings (not in-person), you have a 14-day legal right to change your mind and get a refund from booking confirmation. If you cancel within this "cooling-off" period after sessions/camp days have started, you must pay for services received until cancellation.
6.2 Ending Agreement (No Fault): If we are not at fault and you don't have a right to change your mind, you can still end the agreement before completion. However, we may (at our discretion) charge a cancellation fee equal to the full cost, unless we can replace your child's place.
7. How to End Your Agreement
7.1 Contact Us: To end your agreement, contact us with your reasons, including if exercising your right to change your mind (6.1).
7.2 Refunds for Changing Mind: If you change your mind during the cooling-off period, we'll refund for any paid sessions/camp days your child did not attend.
7.3 Refund Process: Refunds are processed quickly. If paid online via our website, refunds will be issued through that system. For other payments, refunds are via bank transfer. If exercising your right to change your mind, your refund will be made within 14 days of your notification.
8. Our Rights to End Agreement
8.1 If You Breach It: We may end the agreement if:
- Payment is overdue by 7 days after our reminder.
- Your child's disruptive behaviour (as per 4.2) affects sessions or other participants, and issues remain unresolved.
8.2 Your Liability for Breach: If we end the agreement due to 8.1, you remain liable for charges for the Term/Camp remainder, and no refund for remaining sessions/camp days if we can't fill the vacancy.
8.3 Stopping Services Permanently: We may stop providing sessions/camps permanently. We will give at least one month's notice and refund any advance payments for unprovided services.
9. Problem Resolution
9.1 Your Legal Rights Summary: We must provide services conforming to this agreement. Your legal rights are unaffected. For details, visit Citizens Advice (www.adviceguide.org.uk or 03454 04 05 06). Under Consumer Rights Act 2015 for services:
- You can request service be repeated/fixed if not done with reasonable care/skill, or get money back if we can't fix it.
- If no price agreed, payment must be reasonable.
- If no time agreed, service must be within reasonable time.
10. Price & Payment
10.1 Payment Method & Deadline: We accept online card payments only. All sessions/camps must be paid in advance, due at least 2 days before your session or camp start date. Contact us promptly if you believe an invoice is incorrect.
11. Our Liability for Loss/Damage
11.1 Foreseeable Loss/Damage: We are responsible for foreseeable loss/damage caused by our breach or lack of reasonable care/skill. We are not responsible for unforeseeable loss/damage. Loss/damage is foreseeable if obvious, or known to both parties when the agreement was made (e.g., discussed during booking).
11.2 Unlawful Exclusion: We do not exclude or limit our liability where unlawful (e.g., for death/personal injury due to our negligence; fraud; breach of legal rights).
11.3 Our Insurance: We hold public liability insurance for ÂŁ5,000,000.
12. Your Personal Information Use
12.1 How We Use Information: We use your and your child's personal information only to provide services/materials, process payments, or advertise. We will not share it with third parties without your consent or legal requirement. See our Privacy Policy for more details.
13. Other Important Terms
13.1 Transferring Agreement: We may transfer our rights/obligations to another organisation. You may only transfer yours with our written agreement.
13.2 Third Party Rights: This agreement is between you and us. No other person (including your child) has rights to enforce its terms.
13.3 Severability: If any part of these terms is unlawful, the remaining parts remain valid.
13.4 No Waiver: Delays in enforcing this agreement do not prevent later enforcement.
13.5 Governing Law: These terms are governed by Scottish law and the jurisdiction of Scottish courts. If you live in England or Northern Ireland, you can bring proceedings in Scottish, English, or Northern Irish courts as applicable.